AVG scan has got stuck

AVG Protection
1

Hi,  I have AVG Internet Security (Full 1 computer) which I pay for and expires July 2017

I have a full computer scan set daily but yesterday the scan got to 1% 
objects scanned 313
threats found 0 
currently scanning rootkits 
current object C/WINDOWS\System32\drivers\FTMGR.SYS

The scan got stuck there for 3 hours.  The stop and pause buttons didn't do anything so I had to shut the computer down.

On booting today the scan is still as above and once again the pause and stop buttons don't work.  Somehow I have managed to get a 2nd scan running and this one is stuck also got to 1% 
objects scanned 348 
Threats found 0
currently scanning rootkits 
current object C/WINDOWS\System32\drivers\FTMGR.SYS
and again the pause and stop buttons do nothing.  

These 2 scans have now been running for a number of hours with no change.

Can you help please?

Kind Regards

Carol Clarke

6

Hello Carol,
We regret for the inconvenience you are facing while scanning your PC using the AVG program. We would request you to run AVG remover tool to completely remove AVG and then re install it.  
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.

3

Hello Carol,
We regret for the inconvenience you are facing while scanning your PC using the AVG program. We would request you to run AVG remover tool to completely remove AVG and then re install it.  
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.

5
  1. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
    5. Run the downloaded file to start the installation process.
    6. Follow the instructions on your screen.  
    7. Complete the installation and restart your computer.
    If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
    Please feel free to get back to us for further assistance.
    Thank you.
4

I actually also had exactly the same problem as Carol has described, I mean to the letter, but eventually to get out of the scan I had to use Task Manager to stop the scan, I then manually un-installed AVG and then re-installed (after a couple of reboots) and then experienced the problems described in my original posts) It was a good learning experience, but should not have happened in the first place

2

Many thanks for your help, I followed your instruction and all is working well and it's scanning normally now

Kind Regards

Carol