At the completion of a scan I am getting the following AVG statement result: "We were unable to scan some files, but no threats were found in the files we scanned."
Hello James,
Thank you for contacting AVG Support channel. We are sorry for the inconvenience caused. We will check and help you to resolve the scan issue with AVG.
If your scan setting on Packers and Archives is 'Scan only common installers' or 'Don't scan archives', it would not scan all the archive files, which significantly increases the scan duration, which may result in this error message.
If you would like to scan all the Archive files, you may need to enable 'Scan all archives'.
To configure the scan settings in AVG AntiVirus, please refer the below article.
Scanning your PC for viruses with AVG AntiVirus (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Antivirus-PC-virus-scan)
If you still have issues, please share the screenshot of the scan result that shows some files were unable to scan. We look forward for your response.
Hello James,
Thank you for contacting AVG Support channel. We are sorry for the inconvenience caused. We will check and help you to resolve the scan issue with AVG.
If your scan setting on Packers and Archives is 'Scan only common installers' or 'Don't scan archives', it would not scan all the archive files, which significantly increases the scan duration, which may result in this error message.
If you would like to scan all the Archive files, you may need to enable 'Scan all archives'.
To configure the scan settings in AVG AntiVirus, please refer the below article.
Scanning your PC for viruses with AVG AntiVirus (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Antivirus-PC-virus-scan)
If you still have issues, please share the screenshot of the scan result that shows some files were unable to scan. We look forward for your response.