AVG Scan problem

AVG Performance
7

Hello Mark.
I apologize for the inconvenience this may caused to you. Could you please let me know the name of the AVG product installed in your pc? so that we are glad to help you with it. Please feel free to contact us back for any further assistance. Thank you.

1

Howdy,
My pc operation system is XP.
My pc runs fine but as of today (never before) each time I try to run an AVG scan it ends-up going to blue screen fatal error C000021a.
PS: I've run several updates and thei works fine - just can't scan.
Any suggestions

Mark

2

I have 5 computers running Windows XP Pro 32-bit, and they ALL reboot about 20% into the AVG Internet Security 2015 scan.  I know it's not one computer, since they all do it every time.

3

Hello Mark.
I apologize for the inconvenience this may caused to you. Could you please let me know the name of the AVG product installed in your pc? so that we are glad to help you with it. Please feel free to contact us back for any further assistance. Thank you.

4

Hello David, I apologize for the inconvenience caused. Thank you so much for providing the product name information. I kindly request you to 'Repair' your AVG program once by following the instructions in the link http://avgread.me/1BVxDSY .Please feel free to contact us back for any further assistance. Thank you.

5

Hello Mark, I sincerely apologize for the difficulties you are currently experiencing. I have sent an e-mail to you, please use the e-mail and get connected with Remote Team. Our Remote Technicians will look into your computer and will resolve it for sure. Thank you.

6

I'm having pretty much this same problem, using AVG Free 2015 on Windows XP Pro SP3 32-bit. Some extra info: I was running AVG Free 9.0 this morning (decided to upgrade to attempt a fix). The older version did not die to a blue screen, but it did tell me my machine was infected with 37 instances of "Trojan horse Agent5.AETS" that it couldn't ("Object is inaccessible"). I've installed no new programs since the last clear scan, so I'm inclined to think this is some sort of false-positive. Malwarebytes shows no infections.