What do I do if it is stuck for over 2 hours?
Hello Jagannath,
Sorry to hear that. Please follow the steps mentioned in this article ( http://support.avg.com/SupportArticleView?urlname=Disk-scan-stops-at-27-after-using-AVG-PC-TuneUp ) and check if it works.
Thank you.
Same issue. AVG Tune PC stick on 11% complete for scanning and repairing C drive. Been there for 24 hours.
Customer support wasnt much good. Kept asking me to go to web browser and I had to tell them 5 times my screen is stuck.
think I will have to do a restore from a previous date and then ask for refund as can’t have software that makes pc unusable. Will try Norton instead.
I am having the same problem, it is stuck at 11%. Just bought this today and so far it is not leaving a good impression. I will probably be requesting a refund since my time has been wasted and my computer has been jeapardized.
So same thing happening here today. How long to I wait with it at 11% before I do something to get out of it?
Same here. But i am stuck at 18%
I have the same problem, It scans 2 things but when it gets to System Junk it sticks at 86% and will not clear! WHAT can I do ?
I have the same problem after running disk clean on pc tune up. I’m stuck on 11%. And have been for several hours. Please help
I had the same problem today with the first scan I have done since purchasing AVG Ultimate 2019. I had a feeling that as the circle of dots was still moving there was still a scan going on. It took four hours but eventually the scan was completed after appearing to be frozen on 11% for at least 3 hours.
Hello Michele,
We will help you sort it out. Let us know the AVG program installed on your computer (AVG Internet Security/AVG Antivirus Free), the scan (deep scan/quick scan) you're running using AVG Protection and if possible please share a screenshot of the scan status to proceed further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
So same thing happening here today. How long to I wait with it at 11% before I do something to get out of it?
Why is an answer to Brett sent to my e-mail ID?
I have the same problem after running disk clean on pc tune up. I’m stuck on 11%. And have been for several hours. Please help
Your posts are visible.
I apologize for the inconvenience and appreciate your patience so far.
Please reboot your computer in safe mode with networking http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode and collect the log files which I have sent the instructions to your email. Once I receive the log files, I will escalate the case to the senior technicians to fix the issue.
I had the same problem today with the first scan I have done since purchasing AVG Ultimate 2019. I had a feeling that as the circle of dots was still moving there was still a scan going on. It took four hours but eventually the scan was completed after appearing to be frozen on 11% for at least 3 hours.
Mark,
We regret the inconvenience. Have you followed the steps suggested above and checked if that helps?
If not, refer this article: https://support.avg.com/SupportArticleView?l=en&urlName=Troubleshoot-AVG-PC-TuneUp&supportType=home and try the steps suggested under "What can I do if a disk check stops mid-progress?".
Hello Tamie,
May I know if AVG PC TuneUp "Disk defragmentation" is taking time (Over 2 hours)? If possible, please share a screenshot of the scan stuck page to assist you further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Hello Alastair,
I am sorry to know that our support wasn't helpful.
You should get this AVG PC TuneUp disk scan aborted, by following the steps as mentioned (here).
If you are able to abort it successfully, perform repair of AVG PC TuneUp as mentioned (here) and initiate the disk doctor scanning.
Keep us informed about the status.