AVG Scanning Core Module - Server Part high cpu opening Downloads folder

AVG Protection
3

Hi Balasubramanian,

Thanks for the swift response. I uninstalled AVG, removed the folder from the C drive and re-installed as per your instructions and I'm afraid it has made no difference.

Is there something else we can try?

Thanks,

Mick

5

Hello Mick,

We are sorry to know that the AVG scanning module takes more resources of  CPU.
We request you to completely reinstall AVG program using the AVG remover tool and check whether the issue persists.
1) To download our AVG remover tool, please click on this link: http://af-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
NOTE: Once the remover tool done with the progress please go to C:\ drive and delete the "AVG remover" folder.

As per our record, you have purchased the subscription for AVG Protection Multi-device, To download, install and activate it, please follow the instructions mentioned in this link:  http://avgread.me/1FKGRZI .
Please feel free to contact us should you need any assistance.

6

Hi Kishore,
Thanks for the link.
After rebooting last night and running a full scan today the downloads folder now opens pretty much instantly again, so it looks like the problem has gone away - for the time being at least.
I don't have scheduled scans on so it's been a couple or three weeks since the last one - could that have anything to do with the problem?
Thanks for all your help.

1

Every time I open the Downloads folder in the Windows File Explorer the scanning core module fires up and hogs between 20 and 30 percent of cpu, and the folder takes over 30 seconds to open, which is extremely annoying:
It's been doing this for a few weeks now. Is there any way I can either fix this or turn that scanner off? Even excluding the Downloads folder from any scanning would be useful at this stage.
I'm on Windows 10 with an Intel Core I7 and 8Gb Ram
AVG Internet Security Version 16.71.7598
AVG Framework Version 1.82.2.14608
Any help gratefully received!

4

Hello Mick,
We regret for the inconvenience caused. Please get connected to our tech support via https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Protection to analyze the issue and assist you better in resolving the issue.
Thank you.

2

Hello Mick,

We are sorry to know that the AVG scanning module takes more resources of  CPU.
We request you to completely reinstall AVG program using the AVG remover tool and check whether the issue persists.
1) To download our AVG remover tool, please click on this link: http://af-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
NOTE: Once the remover tool done with the progress please go to C:\ drive and delete the "AVG remover" folder.

As per our record, you have purchased the subscription for AVG Protection Multi-device, To download, install and activate it, please follow the instructions mentioned in this link:  http://avgread.me/1FKGRZI .
Please feel free to contact us should you need any assistance.