Hi. It's now been 8 days since you upgraded my priority to "High" but yet again I am getting no response dfrom AVG and my scans are still not working on 2 PC's. It's now nearly 3 weeks since I raised this issue and I want an answer TODAY!
This is the follow up for the case which was escalated.
We are sorry for the delay in response.
Your case is still under the investigation of our Senior team.
They will get back to you through email as soon as possible.
Your patience is appreciated.
Hello Barry,
We sincerely apologize for the delay.
We've checked and we can see that the support logs have already been forwarded to our developers team.
Your case is currently under review of our senior team and we've changed the priority of your case to "High".
Our senior team will get back to you as soon as possible. We request your patience.
Hi. For quite a while now my Daily scheduled scans have not been working. I have raised this with AVG support nearly 2 weeks ago but they are not responding to me. My research has given me belief that it has to do with my using NordVPN and/or an issue with the Payments Fake Website Shield. If I turn either of these off the scans appear to be OK. Yet AVG Support won't respond to me. Does anyone else know of this issue or can help me?
This is the follow up for the case which was escalated.
We are sorry for the delay in response.
Your case is still under the investigation of our Senior team.
They will get back to you through email as soon as possible.
Your patience is appreciated.
Hi. It's now been 8 days since you upgraded my priority to "High" but yet again I am getting no response dfrom AVG and my scans are still not working on 2 PC's. It's now nearly 3 weeks since I raised this issue and I want an answer TODAY!
Hello Barry,
We sincerely apologize for the delay.
We've checked and we can see that the support logs have already been forwarded to our developers team.
Your case is currently under review of our senior team and we've changed the priority of your case to "High".
Our senior team will get back to you as soon as possible. We request your patience.
We sincerely apologize for the delay, Frank.
We've forwarded your concern to our higher level support. Once we receive an update from them, we'll write back to you in this post.
Thank you for understanding.