Avg screwed up my pc

Hi Walter,

We acknowledge your refund request. This isn't the experience we want you to have.
Upon checking our records, we see that you've purchased AVG Ultimate from our premium technical support (Total Care).
Their database differs from ours. In this regard, we suggest you to reach them to proceed further.
Here is their contact number : 1-844-234-6038. Thank you for your understanding in advance!

I bought the "$199" deal a few days ago. This morning the program wasn't protecting like it was supposed to. I called AVG and after 5 hours the tech? had deleted files that were DELETED by mistake Then we had to go back and reload them. Somehow this screwed up the pc so that NOW after starting up I'm sent to a page and have to click on F1 to complete the boot .After spending ALL AFTERNOON on this another "supervisor/tech" comes on the line and we go thru the same crap. His solution is that it's MY MACHINE'S FAULT. So that's it. Their guy screws up my computer and after #2 gets into it it's the computer's fault. So one guy screws it up and #2 can't fix it so it's the machine's fault. Funny I was able to start the computer just fine before I called AVG. 
I'll be getting my $199 back and they will fix this pc or has anybody heard of SMALL CLAIMS COURT
 

Hi Walter,

We acknowledge your refund request. This isn't the experience we want you to have.
Upon checking our records, we see that you've purchased AVG Ultimate from our premium technical support (Total Care).
Their database differs from ours. In this regard, we suggest you to reach them to proceed further.
Here is their contact number : 1-844-234-6038. Thank you for your understanding in advance!