AVG Secure Browser AdBlock fail

Midhun_Aloor · August 20, 2021, 4:08pm

Hi Neil,

We're sorry for the inconvenience caused.
In this case, we'd request you to reinstall your AVG Secure Browser once & check for the issue.
Refer to the below articles to uninstall & reinstall your AVG Secure Browser:

Uninstallation: https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Secure-Browser

Reinstallation: https://support.avg.com/SupportArticleView?urlname=Install-AVG-Secure-Browser

If the issue still persists after a clean reinstallation, we'll check & offer appropriate assistance.
Keep us updated.

Neil_Forbes · August 20, 2021, 3:34pm

My AVG Secure Browser is my go-to for viewing YouTube videos. Up to a few weeks(probably a month ago) I was able to watch without the CONSTANT INTRUSION of stupid advertising! I watch YouTube to get away from the annoying ads on free-to-air TV. I don't want to have to put up with them on YouTube as well. Up util that month ago, I was enjoying ad-free viewing because AdBlock was doing its job of blocking the ads and showing how many had been blocked. But in the last month(roughly), AdBlock has failed and I'm being bombarded by stupid, unwelcome ads ruining my YouTube sessions. My own efforts to cure this problem have been futile. As far as I can see, only AVG themselves can fix this problem at its end of the system.

Neil_Forbes · August 21, 2021, 3:32am

I wasn't aware of this Answer facility. I posted the comment below as a new comment as a reply
I had already come up with the notion of uninstall/reinstall, not long after the problem first manifested itself about a month ago. I uninstalled, then reinstalled AVG Secure Browser to no effect. The problem remained - failed AdBlock! As I see it, the only way this can be fixed is for you at AVG to send through some kind of patch that may fix this problem. I've done as much as I can do at my end. I'll not waste my time on another uninstall/reinstall for the same zero result. It's now in AVG's hands, I can do nothing further at my end.

Hari_Shankar · August 21, 2021, 11:38am

Our sincere apologies for the inconvenience, we are currently fixing the issue and making some necessary changes to make Adblock better.

In the meantime if you have time, it would be great if you could do the following to help us categorize your problem:

Go to https://chrome.google.com/webstore/detail/storage-area-explorer/ocfjjjjhkpapocigimmppepjgfdecjkb?hl=en

1. Install the above extension.
2. go to secure://extensions/
3. Enable developer mode by selecting the slider in the upper right corner
4. Click the "background.html" button in the AdBlock panel
After you expand the window, you can press the "Storage Explorer" button
5. Wait a few minutes for the data to load.
6. Send us screenshots of this page.

If you cannot it is ok, you can still wait for the fix/change to be released.
Thank you for your understanding.

Nisha_Sivakumar · August 21, 2021, 5:02am

We appreciate your effort, Neil.
We suggest you check whether you configured the correct setting in the Adblock.
Below options are available in the Adblock. Please set the mode as per your requirements and check.

Essential: Blocks all ads that violate the industry standards for user-friendly ads, such as pop-ups and auto-playing videos.

Balanced (recommended): Blocks the same ads as Essential blocking, but additionally blocks other non-intrusive ads to improve the speed and safety of your browsing sessions. Some ads that are helpful when searching online will still show in this mode.

Strict: Blocks all ads. We do not recommend selecting this mode, as it may cause websites to not load properly, or even make certain websites completely inaccessible.

Refer to this article to ensure if the strength of the AdBlock is in place.
Thank you.

Midhun_Aloor · August 20, 2021, 4:08pm