AVG Secure Browser and email videos

General discussion
2

I am using Win 10.  My email server is webmail.spectrum.net


Still no luck playing videos attached to my downloaded emails.  


I can play videos on websites with no issue.  It is the downloaded videos attached to my emails that will not play.  

I tried incognito mode, still had the same issue.  

I went to advanced settings and did the 'restore settings' and still had the same issue.  

I have no problem when I use Microsoft Edge or IE.  

Thanks,
Rick

3

Hello Rick,
Thank you for contacting AVG Support Community.
We regret for the inconvenience caused. 
Regarding your concern, could you please confirm the following information?
1. Are you facing same issues while playing the videos from different websites?
2. Please try accessing the webmail in incognito mode and check whether you able to play the video. If still the issue persists then follow the below steps to reset AVG Secure browser and check the issue.

  • Open AVG Secure Browser and go to ⋮ Menu (three dots) ▸ Settings.
  • Scroll to the bottom of the Settings screen, and click Advanced.
  • Scroll to the bottom of the screen again and click Restore settings to their original defaults, then select Reset settings to confirm.
If still the issue persists, please feel free to contact us.
Thank you and keep us updated.
5

Hello Rick,
Thank you for contacting AVG Support Community.
We regret for the inconvenience caused. 
Regarding your concern, could you please confirm the following information?
1. Are you facing same issues while playing the videos from different websites?
2. Please try accessing the webmail in incognito mode and check whether you able to play the video. If still the issue persists then follow the below steps to reset AVG Secure browser and check the issue.

  • Open AVG Secure Browser and go to ⋮ Menu (three dots) ▸ Settings.
  • Scroll to the bottom of the Settings screen, and click Advanced.
  • Scroll to the bottom of the screen again and click Restore settings to their original defaults, then select Reset settings to confirm.
If still the issue persists, please feel free to contact us.
Thank you and keep us updated.
1

I log into webmail while using AVG Secure Browser.  If that email has an included video, that video will not play.  I get what looks like the video control button display, but the video never plays.  Is there any fix for this or do I need to muse another browser?

Thanks

4

We're sorry to hear that the issue still persists after reinstallation, Rick.

To further investigate this issue & help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenience.