Hello Richard.
We're here to help. It could be possible that PDF files are opening through AVG Secure Browser. I'd request to change the default application to open .PDF files as per the instructions in this article.
That is no good. I want to see the .pdf open in another tab in my AVG browser. The whole point is the AVG browser is secure. Some app from Microsoft store is possibly compromised.
Thank you for your paitence, Richard.
Please let us know if the Secure browser is unable to access the pdf document from Citi bank website alone or are you able to access other pdf files. Meanwhile, let us uninstall & reinstall Secure browser as this isn't the usual behavior to check if it helps.
AVG Secure Browser is blocking Citi bank site from opening a monthly online statement. It is just trying to open a .pdf in the next tab, but AVG Secure Browser is shutting the page before it can load. Any ideas?
Richard, do you wish to have .PDF file opened in the new tab of existing of AVG Secure browser window instead of opening on a new separate window of AVG Secure browser?
Yes, firefox opens them. Firefox is not secure enough for me! Not for banking items!
Richard, we regret for the inconvenience caused.
We have escalated the case to our concerned team. We will get back to you once we get a reply from them.
Thank you for your paitence, Richard.
Please let us know if the Secure browser is unable to access the pdf document from Citi bank website alone or are you able to access other pdf files. Meanwhile, let us uninstall & reinstall Secure browser as this isn't the usual behavior to check if it helps.
Yes, that is the origanal problem as you can see. It already works fine for other sites except Citi bank. THAT IS THE TROUBLE! Adding exceptions for Citi.com does not help.
Hello Richard.
We're here to help. It could be possible that PDF files are opening through AVG Secure Browser. I'd request to change the default application to open .PDF files as per the instructions in this article.