AVG secure browser

General discussion
8

Hi David,

This isn't the experience we want you to have. Let us work towards fixing the issue.
Please share us the screenshot of the message that you receive & let us know when you receive the message.
Also, upon checking our records, we're unable to find the previous incidents in which you've reported this issue.

9

Thank you for your help
The recent AVG internet security update today, has settled the problem.
I am sure that the above problem was the previous AVG update but all is well at the moment

1

5th time of entering this
Since the recent AVG Internet Security update I am informed that I do not have authority to open AVG secure Browser

2

i reran AVG tuneup and could find nothing odd

When I went to desktop and tried secure browser it works
I underswtand nothing

thank you for your patience

3

Thank you for the clarification, David.

You can share us the screenshot at your convenient time.
We're available 24/7. We'll be happy to help you.

4

Thank you for sharing the screenshot, David.

Please let us know if you've made any recent changes using your AVG TuneUp (changes such as putting the background applications to sleep).
If you have, your AVG Secure Browser program might've been put to sleep. Refer to this article to awaken the programs that were put to sleep by AVG TuneUp.
If the issue still persists after awakening the AVG Secure Browser, we recommend reinstalling the AVG Secure Browser once & check if you're able to access it.
Thank you for understanding. Keep us updated.

5

Hi David,

This isn't the experience we want you to have. Let us work towards fixing the issue.
Please share us the screenshot of the message that you receive & let us know when you receive the message.
Also, upon checking our records, we're unable to find the previous incidents in which you've reported this issue.

6

thank you for yor reply
The 5 times was all at the same visit, going round and round the web page.
These are written by bods who can and enter all the questions they can think of but not the questions I wish to ask.
The screen shot. I followed the tutorial but it saved a blank screen I will try again
Thank you

D Cornish

7

We're sorry for the inconvenience caused, David.

In this case, we request you to uninstall your AVG Secure Browser from "Safe Mode".
Once you've uninstalled your AVG Secure Browser from Safe Mode, reinstall it and check if the issue persists.
Thank you for understanding.