Hello Ian,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to access website when AVG Secure VPN is ON. Please accept our sincere apologies for the inconvenience caused. We'll certainly check and help you out.
Could you please let us know how long you are facing this issue?
Are you facing this issue in only this website or any other website as well?
Have you tried access the website from any other browser and incognito mode?
Select a different AVG server location. Open AVG Secure VPN, then click Change location on the main application screen and select a location.
Select a different VPN protocol. Open AVG Secure VPN, and go to ☰ Menu ▸ Preferences ▸ VPN protocols.
Please refer this article to know more: (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-secure-vpn-connection&q=Troubleshooting+when+unable+to+establish+or+maintain+a+VPN+conne&supportType=home)
Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
If I have AVG VPN turned on I am unable to access the British Airways website: https://www.britishairways.com/ and I get the following message: Error 403 - You don't have enough permissions to proceed further.
It is only by turning of AVG VPN that I can obtain access.
Does anyone have a solution (rather than turning off the secure VPN which rather defeats the object of having it).
Hello Ian,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to access website when AVG Secure VPN is ON. Please accept our sincere apologies for the inconvenience caused. We'll certainly check and help you out.
Could you please let us know how long you are facing this issue?
Are you facing this issue in only this website or any other website as well?
Have you tried access the website from any other browser and incognito mode?
Select a different AVG server location. Open AVG Secure VPN, then click Change location on the main application screen and select a location.
Select a different VPN protocol. Open AVG Secure VPN, and go to ☰ Menu ▸ Preferences ▸ VPN protocols.
Please refer this article to know more: (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-secure-vpn-connection&q=Troubleshooting+when+unable+to+establish+or+maintain+a+VPN+conne&supportType=home)
Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.