Hi I have the same problem. AVG secure VPN does not work The product is crap!.
They can't solve the problem. I get this same answer over and over:
We apologize for the delay in response. The issue was sent to our higher team and they have provided us with new troubleshooting steps.
We would like to offer you a free remote assistance service from AVG Senior Technical team as a best way of performing it.
Please read the How does AVG Remote Support work article for more detailed information.
The remote connection service is available from Monday to Sunday during the following hours:
US Eastern Time: 11 AM - 8 PM
US Pacific Time: 8 AM - 5 PM
AU Eastern time: 1 AM - 10 AM
UK time: 4 PM - 1 AM
Important: The Remote Support service is no longer available for Windows XP. If you have a Windows XP computer, we may not be able to assist you remotely.
To take advantage of this service, simply request the remote connection by following these steps:
Visit the AVG Remote Support website.
Note: The page does not support mobile devices. Please open the link on the computer with the issue.
Fill in the short form. Your Case number is: 04632880
Click Connect to an expert. A remote support file will be downloaded.
Run the downloaded file.
Use the opened window to chat with the AVG technician.
I had a remote session three times and still they couldn't solve it. I paid for a product that I haven't been able to use for more than six months. I will not order this product again.
Same here. Who can help ?
Hello Mark,
I'm sorry to hear that you're experiencing issues with AVG Secure VPN. Please let me know what exactly happened when you tried to open AVG Secure VPN and also share a screenshot of the AVG Secure VPN to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
This program just doesn't work I have had all the issues above paid for a subscription have reloaded the program several times and still says the same. Had technical support at high level it worked for 24 hours then the same as before wish I had never purchased it. This will be the last add-on program from AVG I will ever purchase.
Same problem. Already un-installed, rebooted, then re-installed multiple times.
Hello Amer,
We regret to hear about the inconvenience caused, could you please share us a screenshot of the AVG Secure VPN interface from where you are facing issues, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Thank you.
Hello Amer,
We regret to hear about the inconvenience caused, could you please share us a screenshot of the AVG Secure VPN interface from where you are facing issues, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Thank you.
so I started the 30-days trial some ten days ago and every thing seems to work fine until yesterday. whenever i open Avg secure vpn and click the switch button the it would open up a small window containing circular rotating figure signifying loading process followed by the word "loading…" and then the small window just disappear like nothing happened. this happens every time i click the switch button and it doesn't turn on. I also tried re-installing the vpn software to no avail. i still have like 19 days left on my trial. i'm using avg ultimate and tried re-install the whole thing still no luck. appreciate the help thanks.
This program just doesn't work I have had all the issues above paid for a subscription have reloaded the program several times and still says the same. Had technical support at high level it worked for 24 hours then the same as before wish I had never purchased it. This will be the last add-on program from AVG I will ever purchase.
Hello Ron,
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy. From your account, I see that we have sent you an email to connect with our level 2 technician again for the further troubleshooting but you was not contacted us. If you wish you can follow the email instruction to connect with our senior team again, they will check with your installed AVG Secure VPN and they will help you to fix the issue as quickly and effectively as possible.
Best regards,
Alok.
Hello Colin,
I understand this must be upsetting and I apologize for the inconvenience. Please use this link Contact AVG Support - AVG Phone Number, and Chat Support to contact our Chat technical support for further assistance.
Hi Amer,
Thank you for the confirmation and I am so glad to know that the issue is fixed now. It just seems the update issue and you have now installed the Updated new version. We appreciate your efforts to fix the issue. If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
Hello Serdar,
I understand that you are unable to switch on "AVG Secure VPN" in your computer. Please restart the service of AVG Secure VPN in your computer and check if you are able to turn on this program.
To open services tab in your computer, please follow the below steps:
* Click Start, click in the Start Search box, type services.msc and then press ENTER.
* Search for AVG Secure VPN service and click on restart.
* Once the service restarts, check if you are able to use AVG Secure VPN without any issue.
just though i should mention this, the issue resolved itself for me yesterday after reboot for some important windows updates. when i logged in, the vpn software was running (I usually have it disabled from running on startup) so i decided to give it a try and…it worked. I don't know if it was the update or the dev team getting to the cause of it, but it's working now. i'm using windows 7.
Same problem. Already un-installed, rebooted, then re-installed multiple times.
User James Heller has posted their own topic (https://support.avg.com/answers?id=906b0000000DmBeAAK).
AVG Guru
Hi I have the same problem. AVG secure VPN does not work The product is crap!.
They can't solve the problem. I get this same answer over and over:
We apologize for the delay in response. The issue was sent to our higher team and they have provided us with new troubleshooting steps.
We would like to offer you a free remote assistance service from AVG Senior Technical team as a best way of performing it.
Please read the How does AVG Remote Support work article for more detailed information.
The remote connection service is available from Monday to Sunday during the following hours:
US Eastern Time: 11 AM - 8 PM
US Pacific Time: 8 AM - 5 PM
AU Eastern time: 1 AM - 10 AM
UK time: 4 PM - 1 AM
Important: The Remote Support service is no longer available for Windows XP. If you have a Windows XP computer, we may not be able to assist you remotely.
To take advantage of this service, simply request the remote connection by following these steps:
Visit the AVG Remote Support website.
Note: The page does not support mobile devices. Please open the link on the computer with the issue.
Fill in the short form. Your Case number is: 04632880
Click Connect to an expert. A remote support file will be downloaded.
Run the downloaded file.
Use the opened window to chat with the AVG technician.
I had a remote session three times and still they couldn't solve it. I paid for a product that I haven't been able to use for more than six months. I will not order this product again.
Hello Amer,
Thank you for providing us the screenshot. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Thank you.
Hello Graham,
We apologize for the inconvenience. Please try uninstalling AVG Secure VPN from control panel and restart your computer. Once you restart your PC , please install the AVG Secure VPN and try to activate the program. If you face any further issues, please let us know we will assist you.
Thank you.