AVG Secure VPN doesn't work with Alice.it email account?

AVG VPN
8

Hello Daris,
Thank you for contacting AVG Community Support.
We are sorry to know that. We'll check and help you out.
May I confirm whether the email works when AVG Secure VPN is turned OFF?
Awaiting your response.

1

Hi, when VPN is active I can't send email with Alice.it account… all the others I have including Gmail works well.
Is that normal
Thanks a lot
Daris

3

We're sorry to hear that, Daris.

Please perform the troubleshooting steps available in this article and check if the issue still persists.
Keep us updated.

4

doesn't work anyway… not Mimic, nor WireGuard, nor Open VPN… standard protocol was "automatic"

2

User-added image

5

Hello Lathika,
yes I confirm the email with Alice.it account works when AVG Secure VPN is turned off.
The problem when it is turned on it's only by sending emails and not by receiving them

Thanks

6

Hello Daris,
Thank you for contacting AVG Community Support.
We are sorry to know that. We'll check and help you out.
May I confirm whether the email works when AVG Secure VPN is turned OFF?
Awaiting your response.

7

is the screenshot ok?
Thanks