A slower speed is not thwe problem - the reduction by 50% is. I have tried all ther serverds in Europe to no avail - all show a simiolar reduction btween active and non-active VPN
Hello Priyanga Sekar
have there been any developments yet from the senior team??
Regards
Brian Austerfield
I use AVG Secure VPN on my laptop, tablet and mobile telephone.
If I temporarily disconnect the VPN Ion any device I achieve download speeds >55 Mbps
When the VPN is active I achieve speeds < 22Mbps.
I accept that the use of the VPN will probably reduce the download speed but a reduction of 50% is surely not to be expected.
Any suggestions for remedies gratefully received
brian@austerfield.org.uk
Hi Brian,
We are sorry for the delay.
Your case is being reviewed by our senior team and will let you know the status once we receive an update from them.
Thank you for your continued patience.
A slower speed is not thwe problem - the reduction by 50% is. I have tried all ther serverds in Europe to no avail - all show a simiolar reduction btween active and non-active VPN
screen shots attached
Thank you for the screenshots, Brian.
We are checking with our senior team about this behavior and keep you posted as soon as we receive an update from them.
Your patience is much appreciated.
Thank you for sharing us the screenshot, Brian. Would you be so let us know if this is taken when VPN is enabled & share us the screenshot of speedtest with VPN disabled?
have used speedytest.net for my results - but frankly do not see thr value of screenshots
As this seems to be investigated by our next level of support, we've requested you for the screenshots, Brian. However, this is the usual behavior of Secure VPN.
Brian, thank you for your patience.
We'd a check with our senior team and confirmed this is the normal behavior.
Could you please let me know whether you are using Wired or Wireless internet connection?
If you are using Wireless medium, please try connecting LAN cable and verify the speed.
Hello Priyanga Sekar
have there been any developments yet from the senior team??
Regards
Brian Austerfield
This screenshot was with VPN enabled - disabled below
Hi Brian,
We're glad that you're aware of the speed reduction while using VPN. However, you may sometimes experience a slower internet connection when using Secure VPN. This is because VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
In this regard, you can try connecting to different locations (server) in Secure VPN, to identify the server that provides better connectivity. Usually, the optimal location would provide better connectivity.
Thank you for your understanding in advance!