AVG secure VPN install fails

AVG VPN
3

Hello Dale,

We're sorry to hear this. We'll look into this & help you.
Unfortunately, we've checked & we couldn't locate an active subscription of AVG Secure VPN or AVG Ultimate under your account.
We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.

1

I upgraded to ultimate and when I tried to add the AVG VPN the install fails and displays message to check internet connection and retry. I tried using both a wifi and ethernet connection and both failed. Any help would be appreciated - thanks.

2

Hello Dale,

We're sorry to hear this. We'll look into this & help you.
Unfortunately, we've checked & we couldn't locate an active subscription of AVG Secure VPN or AVG Ultimate under your account.
We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.