AVG Secure VPN is already installed, please uninstall the previous version first

AVG VPN
6

Hi Mike,

We're glad to help you. 
Please write back to us in your original post, which will reveal the AVG account affiliated with us.
Thank you for your understanding in advance!

15

Thank you for reaching out to us, Ross.

Yes, our remote support team are available now.
We've resent you an email to reach them. Please check your inbox/spam folders for the email and use it to revert to them.
Thanks in advance.

1

I try to install AVG Sec VPN to MacBook Pro ver. 10.11.6 El Capitan. When I double click "AVG secure VPN" icon, there is coming a message: Install Error! AVG Secure VPN is already installed, please uninstall the previous version first.

But I can not find a previous version of my computer, so it is not possible to uninstall it?!
I have AVG Internet Security, version 19.5.

In which folder should the previous version be located? Or how to proceed with uninstallation and installation?

16

Hi,

I am in need of this kind of help now. I experience the same thing. Thank you.

14

Hi Ross,

In light of the current circumstances concerning Covid-19 outbreak, Remote support is not available.  
In this case I kindly request you to provide us some screenshot(s)  showing the VPN folder is missing.
Keep us posted.

13

Hi Jorma.
Sorry for the inconvenience caused.
Please follow the steps below before attempting the AVG Secure VPN installation.

1) Restart your Mac and Open Finder.
2) In menu bar select GO > GO TO FOLDER
3) Type: /Library/Application Support/
4) Locate and delete AVG Secure VPN folder manually.

Restart your Mac once again and attempt the installation. Please keep us informed about the status.

2

Hi,

I am in need of this kind of help now. I experience the same thing. Thank you.

9

Jorma, thank you for checking.

For further assistance, I have sent an email to get connected to our remote experts.

Please check the email and follow the instructions to start the remote session.

10

Hi Jorma.
Sorry for the inconvenience caused.
Please follow the steps below before attempting the AVG Secure VPN installation.

1) Restart your Mac and Open Finder.
2) In menu bar select GO > GO TO FOLDER
3) Type: /Library/Application Support/
4) Locate and delete AVG Secure VPN folder manually.

Restart your Mac once again and attempt the installation. Please keep us informed about the status.

11

Hi Ross.
I have sent an email containing instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.

12

I am having the exact same issue. 

I cannot install AVG VPN because of the following error, 'AVG Secure VPN is already installed, please uninstall the previous version before continuing.'

I cannot locate this 'previous version' though. 

Please help!! 

3

Hi,

Sorry, but I have tried to find it every folder (even hidden folders) in my computer, but not found. Only file which I can find is "AVG Secure VPN.pkg" and that it is for installing. And that does not work.

Should I delete also AVG AntiVirus and try to install again both?

4

Thank you for your response.

Annoyingly the first step is not working!! (Visit the AVG Remote Support website.)

The link is broken I so I cannot connect remotely.

5

Hi Ross,

In light of the current circumstances concerning Covid-19 outbreak, Remote support is not available.  
In this case I kindly request you to provide us some screenshot(s)  showing the VPN folder is missing.
Keep us posted.

8

Thank you for reaching out to us, Ross.

Yes, our remote support team are available now.
We've resent you an email to reach them. Please check your inbox/spam folders for the email and use it to revert to them.
Thanks in advance.

7

Is your remote suport now available to finally resolve this issue?