Hello George, You've reached the AVG community support forum. I am sorry to hear that you are facing error code issue in VPN. You are facing this issue due to latest mac update.
Our engineering is already aware of these issues and working on it to fix the issue. You should anticipate new update of our VPN app in the upcoming weeks.
In the meantime, please do change the location of the VPN by following the below instructions.
Click Change location on the main application screen.
Do select a different country and city to connect with.
Make sure that you are not connected with same location.
If the issue persists follow these instructions. Please try switching the VPN protocol to Mimic or OpenVPN – you can find that option in the App Settings:
Mac: ☰ Menu ▸ Preferences
If you are having trouble following these instructions, please refer to the article provided below.
If the issue persists and if you encounter any error please send us the screenshot so that we could assist you further. To do so, you can follow the instructions in our article Creating a screenshot.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I started AVG SECURE VPN after installing maCOS Sequoia 15. It keeps saying OBTAINING … next to the IP Address. Then it said it could not start, so I ran a TROUBLESHOOT and it gave me the following error to pass on to AVG Team. EGUMXC
i reverted back to macOS Ventura but still having issue with secure vpn ?
1) I got another error when running troubleshooting 2) I changes settings and location as suggested by you, but although it says I am protected, the virtual ip still says "obtaining " without actually showing what it is?
I can also not upload photos from my iPhone - your website does not want to accept the INSERT button 😢
Hello George, You've reached the AVG community support forum. I am sorry to hear that you are facing error code issue in VPN. You are facing this issue due to latest mac update.
Our engineering is already aware of these issues and working on it to fix the issue. You should anticipate new update of our VPN app in the upcoming weeks.
In the meantime, please do change the location of the VPN by following the below instructions.
Click Change location on the main application screen.
Do select a different country and city to connect with.
Make sure that you are not connected with same location.
If the issue persists follow these instructions. Please try switching the VPN protocol to Mimic or OpenVPN – you can find that option in the App Settings:
Mac: ☰ Menu ▸ Preferences
If you are having trouble following these instructions, please refer to the article provided below.
If the issue persists and if you encounter any error please send us the screenshot so that we could assist you further. To do so, you can follow the instructions in our article Creating a screenshot.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you for writing back to us. We're sorry for the inconvenience caused. We will check and help you to resolve the issue with AVG Secure VPN. To fix this issue, we request you to get connected with our additional support. An email instruction has been sent which will help you to get connected with remote support. If the email is not found in inbox do check on spam and junk folders. Please check for the email and connect back to us as soon as possible. Thank you and keep us updated.