AVG Secure VPN issues

AVG VPN
4

Hello John, 
Here are a few things you can try to solve the issue:

  • Change the VPN server: Sometimes, VPN servers can be overloaded or have connectivity issues. Try switching to a different server location within the VPN app to see if this helps.
  • Whitelist the applications: In the AVG Secure VPN settings, you can whitelist certain applications to allow them to bypass the VPN connection. Try adding YouTube and WhatsApp to the whitelist to see if this helps.
  • Disable Web Shield: The Web Shield feature in AVG Secure VPN may be causing the issue. You can try disabling it by going to Settings > Components > Web Shield and turning it off.
  • Contact AVG Support: If none of the above solutions work, you may need to contact AVG support for further assistance. They can help you troubleshoot the issue and find a solution that works for you.
I hope this helps! Let me know if you have any further questions.
1

Hi.

I've been having some issues with my VPN.

I've discovered it's blocking access to various things on my Laptop (Windows 10).

It stops me posting comments on YouTube.
It stops WhatsApp loading, and prevents certain content loading (e.g. some video clips).

Are there any settings I can change/adjust to cure this?

Thanks in advance

John

 

3

Hello John,
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused. We'll check and help you out.
Generally, you will get this problem when there is an intermittent issue in the network. Mostly, this might be due to heavy network traffic, in that case changing the VPN location may solve this issue.
Thank you and keep us updated.

2

Hello John, 
Here are a few things you can try to solve the issue:

  • Change the VPN server: Sometimes, VPN servers can be overloaded or have connectivity issues. Try switching to a different server location within the VPN app to see if this helps.
  • Whitelist the applications: In the AVG Secure VPN settings, you can whitelist certain applications to allow them to bypass the VPN connection. Try adding YouTube and WhatsApp to the whitelist to see if this helps.
  • Disable Web Shield: The Web Shield feature in AVG Secure VPN may be causing the issue. You can try disabling it by going to Settings > Components > Web Shield and turning it off.
  • Contact AVG Support: If none of the above solutions work, you may need to contact AVG support for further assistance. They can help you troubleshoot the issue and find a solution that works for you.
I hope this helps! Let me know if you have any further questions.