We regret for the inconvenience.
Please follow the below steps and check for the issue again.
1. Press Windows and R key simultaneously to open Run command.
2. In Run window, type as "ncpa.cpl" without the quotes and click on OK button.
3. In Network connections window, please right-click the connection you use, and select Properties.
4. Double-click the Internet Protocol (TCP/IPv4) item on the Networking tab.
5. Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window. Click OK.
6) Select Use the following DNS server addresses.
8.8.8.8
8.8.4.4.
7) Click on Apply and Ok.
Let us know, the status of the issue
My VPN is no longer able to connect to the internet despite my high wireless internet connection speed from Sky of 54 Mbps. There have been no changes made on my pc prior to or since my VPN stopped working, I have followed all the instructions on your support page including re-installation but none has worked worked. I have always used AVG with all my pc's for many years and this is the first time I have had a problem, all my other AVG products are working well. Internet security (Multi-Device) which I rate 5*'s above all other anti-virus products, AVG anti-track, AVG driver updater, AVG PC Tune-Up (Multi-Device) and AVG Secure VPN (Multi-Platform) unfortunately is no longer connecting. Assistance on this problem would be much appreciated.
We regret for the inconvenience.
Please follow the below steps and check for the issue again.
1. Press Windows and R key simultaneously to open Run command.
2. In Run window, type as "ncpa.cpl" without the quotes and click on OK button.
3. In Network connections window, please right-click the connection you use, and select Properties.
4. Double-click the Internet Protocol (TCP/IPv4) item on the Networking tab.
5. Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window. Click OK.
6) Select Use the following DNS server addresses.
8.8.8.8
8.8.4.4.
7) Click on Apply and Ok.
Let us know, the status of the issue