AVG Secure VPN Not Downloading

AVG Protection
3

Hello Danielle,

I understand that you are unable to activate AVG Secure VPN on your computer. Please do not worry, I will assist you further with the activation. Please open AVG dashboard installed on your computer, this is different from AVG Secure VPN. Open AVG AntiVirus free installed on your computer and click on "Home" button at the left-hand side, this will open AVG dashboard.

At the top right corner of the dashboard, you can either see your email address or connect option. Please click on your email address, select "Leave the Network" and sign in back to your AVG MyAccount. Or if you see "Connect" option, please click on the same and sign in to your AVG MyAccount.

Once you sign in to your AVG MyAccount, AVG Secure VPN will get activated on your computer.

If you face any difficulties, please let us know and we will assist you further.

1

I have purchased AVG Secure VPN (2-years subscription) but when I go to activate it, it displays a Buy Now message. The e-mail I received said to that it would update automatically, but it has not nor to I have an option to log in to update.

When I look on my account, it shows as having been paid for.

I follow all the relevant instructions in Password Protection - FAQs

I have done multiple restarts

What am I doing incorrectly?

2

Hello Danielle,

I understand that you are unable to activate AVG Secure VPN on your computer. Please do not worry, I will assist you further with the activation. Please open AVG dashboard installed on your computer, this is different from AVG Secure VPN. Open AVG AntiVirus free installed on your computer and click on "Home" button at the left-hand side, this will open AVG dashboard.

At the top right corner of the dashboard, you can either see your email address or connect option. Please click on your email address, select "Leave the Network" and sign in back to your AVG MyAccount. Or if you see "Connect" option, please click on the same and sign in to your AVG MyAccount.

Once you sign in to your AVG MyAccount, AVG Secure VPN will get activated on your computer.

If you face any difficulties, please let us know and we will assist you further.