AVG Secure VPN not reconnecting

AVG VPN
9

I work all day on my computer,  I have sensitive information,  Twice the VPN has "reconnected just today.  Please refund my money…I paid for everything.  I have sent 3-4 other messages…no response.

Ruth Elizabeth Cook
[Email address redacted]

Just did it again.

1

After turning on the computer ( windows 10 ), AVG Secure VPN usually turns itself on automatically and emails are received. If I dont use the computer for short period of time ( but still still on & in sleep mode ), the VPN dis-connects itself  ( still in ON phase ). I cannot receive emails until I physically go to the VPN ICON. It then re-connects itself and emails are received. Lately the VPN ICON will not reconnect and the computer is frozen. I have to manually turn the computer off using the power switch and reboot the computer. I have found that to make everything work I have to leave the VPN in the OFF phase. However this defeats the purpose of having it. Also with VPN in the ON phase I cannot access some web sites such as Netflix.

7

Hi Donald,

Thanks for posting your query in community forum.

May I know from when you're facing this issue?

I suggest you try connecting to different locations in AVG Secure VPN and check if you experience the same.

Also, provide the details of your PC to offer additional support.

Keep us posted.

8

Could you advise when I will receive a response to fixing the problems with my AVG VPN.

2

Hello Ruth,

Please accept our sincere apologies. This isn't the experience we wanted you to have had.
To further investigate this issue & help you better, we've sent you an email with instructions to contact our additional support.
Kindly check your inbox/spam folders for the email and use it to revert to them.

3

I work all day on my computer,  I have sensitive information,  Twice the VPN has "reconnected just today.  Please refund my money…I paid for everything.  I have sent 3-4 other messages…no response.

Ruth Elizabeth Cook
[Email address redacted]

Just did it again.

4

Could you advise when I will receive a response to fixing the problems with my AVG VPN.

5

Did you get my latest response.
It does not appear here

6

The lock up issue is rare.
My computer is a HP15AY123TU
I would have thought that the VPN would stay connected even when the computer went into sleep.
I shouldnt have to get VPN to reconnect each time I open the computer from sleep.