AVG Secure VPN on Windows

Hi Rob,

We're glad to help you with this.
Certain streaming services has taken counter measures to block its users from accessing its content through Secure VPN servers.
While we do continue to add new servers and ip addresses, they are quite fast to identify the same. 
However, you can try connecting to streaming servers (location) that are available in Secure VPN to check if it helps.

Since your response I have been away. Having read the article it seems Secure VPN for Windows does not support split tunnelling. I have to configure windows routing tables and set up a static route which is not the same and makes Secure VPN for Windows less capable and useful than Secure VPN for Android. Why?

Hello Rob. Thank you for taking the time to communicate with AVG. My name is Shawn and I am writing to you on behalf of the AVG Senior Support team. 

Specific to your concern, simply answered, split tunneling on Android has direct support in the operating system, which makes the implemented feature possible, whereas to split tunnel in Windows, such direct support is the operating system, is not available, hence not having such a feature, as it is complicated to say the least.

To further clarify, the referenced AVG self help article, How to set up a VPN bypass route to disable your VPN connection for selected IP addresses or websites | AVG, is the only way to exclude selected servers from the AVG Secure VPN connection.

I trust this explanation clarifies your concern. Regards, Shawn

We're sorry for any misunderstanding, Rob.
The windows version do allow us to exclude selected servers from AVG Secure VPN by following the steps in this article.
For further queries, feel free to write back to us.

I have AVG Ultimate which allows me to download AVG Secure VPN on windows and android devices.
I have found the Android version supports Split Tunnelling connection rule. This allows me to declare particular apps not to be routed via the VPN due to compatibility issues. On the windows version this is not offered and means I am unable to stream Amazon Prime on my windows tablet. Is there anything I can do?

Hi Dinesh,

Thanks for the stock answer to Secure VPN issues with streaming services but that suggests you didn't read or understand my question. I wanted to know why Windows Secure VPN does not offer Split Tunnelling while Android Secure VPN does?

Split Tunnelling means I do not have turn off my VPN completely when streaming Netflix or Prime because Secure VPN  routes those straming Apps outside of the VPN.

Hi Rob,

We're glad to help you with this.
Certain streaming services has taken counter measures to block its users from accessing its content through Secure VPN servers.
While we do continue to add new servers and ip addresses, they are quite fast to identify the same. 
However, you can try connecting to streaming servers (location) that are available in Secure VPN to check if it helps.

Since your response I have been away. Having read the article it seems Secure VPN for Windows does not support split tunnelling. I have to configure windows routing tables and set up a static route which is not the same and makes Secure VPN for Windows less capable and useful than Secure VPN for Android. Why?

Hello Rob. Thank you for taking the time to communicate with AVG. My name is Shawn and I am writing to you on behalf of the AVG Senior Support team. 

Specific to your concern, simply answered, split tunneling on Android has direct support in the operating system, which makes the implemented feature possible, whereas to split tunnel in Windows, such direct support is the operating system, is not available, hence not having such a feature, as it is complicated to say the least.

To further clarify, the referenced AVG self help article, https://is.gd/351D34, is the only way to exclude selected servers from the AVG Secure VPN connection.

I trust this explanation clarifies your concern. Regards, Shawn