AVG Secure VPN preventing my emails going in and out

Hello Deb,

I understand your concern on this AVG Secure VPN program. You can certainly get refund for this purchase. However, we suggest you to disable AVG Secure VPN and check if you are able to send and receive emails. If you are able to receive, then change the location in AVG Secure VPN and check if everything works fine.

Hello Support Team
I just came across this post - have the same issue (for a long time) , emails are not received in MS Outlook when I have AVG VPN set on. Up to now I have turned off the VPN, and my emails then come through.
As suggested above I did change the location (from Melbourne to Perth) as these are the only options. I am based near Brisbane. However that did not fix it. The error message says "cannot connect to server".

Is there any other work around, besides switching of the VPN every time I access my email.

I purchased AVG Secure VPN this week.  Unfortunately it is preventing my emails from going in and out via Microsoft Outlook program. Can I please have some assistance to correct this issue, alternatively can I please have a refund on the software?
Order Number: 12839449838    Order Date: 24 November 2017
Deborah
I can get my emails coming in however I can't get them going out - they are getting stuck in the Outbox since activating AVG Secure VPN. 
 

Hello Support Team
I just came across this post - have the same issue (for a long time) , emails are not received in MS Outlook when I have AVG VPN set on. Up to now I have turned off the VPN, and my emails then come through.
As suggested above I did change the location (from Melbourne to Perth) as these are the only options. I am based near Brisbane. However that did not fix it. The error message says "cannot connect to server".

Is there any other work around, besides switching of the VPN every time I access my email.

Hello Deb,

I understand your concern on this AVG Secure VPN program. You can certainly get refund for this purchase. However, we suggest you to disable AVG Secure VPN and check if you are able to send and receive emails. If you are able to receive, then change the location in AVG Secure VPN and check if everything works fine.

Thank you for the information.
You can post here at any time. We are available 24/7.