Hi Paul,
I sincerely apologize for the difficulties you are currently experiencing.
I would like to inform you that AVG will never charge you for any Support, please make sure that you contacted AVG Support and not AVG Go Premium Technical Support or any other 3rd party Support. I've sent you an email to connect to our Remote Technician to help you with the issue. Please check your mailbox and connect to our Remote Team.
I decided to install AVG Secure VPN. It doesn't have much in the way of a UI or controls. It is mostly an "on" or "off" button. However, when turning the button "on" I was unable to access the internet through my browser (Google Chrome). I was also unable to access the internet through Outlook (my email client). Turning the button to the "OFF" setting enabled Chrome and Outlook to access the internet once more. I called AVG support. Support said "how strange - we've not seen this behaviour before." Then they tried to escalate my call. They got their "Support Manager" involved. After explaining the issue I was informed that I would have to pay for Technical Services in order to receive any help to fix the issue. Multiple attempts by me to get the "Support Manager" to provide me with a resolution to what was, after all, a catastrophic product failure - simply caused him to repeat himself and give me a hard sell on accepting the technical support service. I was then placed on hold. After 5 minutes, the line went dead. OK - so here's my question: am I right in thinking that such a failure should be able to be dealt with by the first tier of support for the product support team? Am I also right in thinking that in order to receive that support, I should not have to pay anything? I would appreciate your views on this.
Hi Paul,
I sincerely apologize for the difficulties you are currently experiencing.
I would like to inform you that AVG will never charge you for any Support, please make sure that you contacted AVG Support and not AVG Go Premium Technical Support or any other 3rd party Support. I've sent you an email to connect to our Remote Technician to help you with the issue. Please check your mailbox and connect to our Remote Team.
Paul, we have resent an email to assist you further. Please get connected with our remote technicians to fix the issues related to AVG Secure VPN and Password Protection (Posted another query related to Password breached).
I don't believe that I have received anything further from you. Please could you re-send a new link? Thank you.
I don't believe that I have received anything further from you. Please could you re-send a new link? Thank you.