AVG secure VPN versus AVG secure VPN multi user

Hello Anthony,

From our records, we could see that you have contacted us before regarding the same issue.

We have sent you an email for the refund confirmation. Please reply back to that email or you can reply back here to proceed with the refund.

I had both AVG secure VPN and AVG secure VPN multi user.  I have tried to cancel AVG secure VPN and been informed that this would happen under this reference.  Can someone please tell me why I have to wait 1 year .  This question has been asked before but I am still waiting for a response.
AVG Customer Care - Request #08279414 [ ref:_00Db0Z3Sf._5000N1hJVgE:

Hello Anthony,

From our records, we could see that you have contacted us before regarding the same issue.

We have sent you an email for the refund confirmation. Please reply back to that email or you can reply back here to proceed with the refund.