Hello David,
We are sorry to know this.
If AVG Secure VPN is unable to establish a connection, please try the below troublshooting steps:
- Disconnect AVG Secure VPN and try to browse the web. If you still cannot connect to the internet, check your network configuration.
- Select a different AVG Secure VPN location.
- Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, AVG Secure VPN doesn't work properly.
- Restart your PC and try to connect to AVG Secure VPN again.
- Check the configuration of your firewall. Firewall configurations vary according to the vendor or manufacturer. Consult the related documentation for information about running a VPN.
- Confirm that your AVG Secure VPN subscription is active. On the main AVG Secure VPN screen, click My AVG ▸ My Subscription to verify your Subscription status.
- Change your internet connection settings to use DNS servers from a different provider. For more information, refer to the article below:
(https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Troubleshoot-DNS&supportType=home)
- If AVG Secure VPN is still unable to establish a connection, try to uninstall and re-install the software.
Thank you and please keep us informed.
So far this morning I have not been able to connect to the AVG Secure VPN. Please allow my account to be connected.
Thank you,
David
Hello David,
We are sorry to know this.
If AVG Secure VPN is unable to establish a connection, please try the below troublshooting steps:
- Disconnect AVG Secure VPN and try to browse the web. If you still cannot connect to the internet, check your network configuration.
- Select a different AVG Secure VPN location.
- Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, AVG Secure VPN doesn't work properly.
- Restart your PC and try to connect to AVG Secure VPN again.
- Check the configuration of your firewall. Firewall configurations vary according to the vendor or manufacturer. Consult the related documentation for information about running a VPN.
- Confirm that your AVG Secure VPN subscription is active. On the main AVG Secure VPN screen, click My AVG ▸ My Subscription to verify your Subscription status.
- Change your internet connection settings to use DNS servers from a different provider. For more information, refer to the article below:
(https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Troubleshoot-DNS&supportType=home)
- If AVG Secure VPN is still unable to establish a connection, try to uninstall and re-install the software.
Thank you and please keep us informed.