Hello William,
You've reached the AVG community support forum.
Upon checking your account, we'd like to clarify that you didn't cancel auto-renewal for your AVG Internet Security subscription before the renewal took place.
You were charged (EUR 67.99 on October 21, 2023) for the annual renewal of your AVG Internet Security subscription, as it was still enrolled for auto-renewal.
We did send a pre-billing notification to your registered address on September 20, 2023, which included info on how to cancel, renewal date & amount to be charged.
We can assure you that we have not processed any unauthorized payments from your card or account.
Please refer to this article to activate your AVG Antivirus Free into an AVG Internet Security (paid version of Antivirus).
Let us know if you need further assistance.
Hi
My prenumeration has been terminated at my request but ic active until Nov 2024 according to,
original order nr (Order number redacted)
original order date 20October 2023
Exp date 24Nov 2024.
BUT i dont have it in my pc. Where is it registered.
I am using a free version now
Hello William,
You've reached the AVG community support forum.
Upon checking your account, we'd like to clarify that you didn't cancel auto-renewal for your AVG Internet Security subscription before the renewal took place.
You were charged (EUR 67.99 on October 21, 2023) for the annual renewal of your AVG Internet Security subscription, as it was still enrolled for auto-renewal.
We did send a pre-billing notification to your registered address on September 20, 2023, which included info on how to cancel, renewal date & amount to be charged.
We can assure you that we have not processed any unauthorized payments from your card or account.
Please refer to this article to activate your AVG Antivirus Free into an AVG Internet Security (paid version of Antivirus).
Let us know if you need further assistance.