Hi Eric,
We are sorry to hear this.
We will help you to resolve the issue.
AVG password cannot be changed by any other application or program.
However, we won't be able to reset the password. We have to uninstall the program using the AVG Clear tool and reinstall it again.
Use the following link for downloading the AVG Clear tool https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
Run the file and when you get AVG clear window loading, you will get a prompt with Yes and No option. Click on "No" and then select "Uninstall" to proceed with the removal.
Restart the PC when the prompt appears and then install AVG Internet security as mentioned in this article https://support.avg.com/SupportArticleView?urlname=Install-AVG-Internet-Security
Keep us posted.
Hi. i have set a password for my AVG security to increase security however somehow i got a
Win64;PUP-gen [PUP] that obviously changed my password to my AVg among other things.
My question is how do i remove it? and Reset my AVG Security password on my PC?
I tried deleting AVG all together from my PC but i cant because AVG is asking for password
which has been clearly hacked and changed by whomever is running this virus.
I cant run a startup scan or deep root scab because AVG asking for password.
What do i do from here?
Thank you for writing back, Eric
What error message you get when you try to delete that file manually and could you share us the screenshot of it?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
And also, check if that infected file is in the Quarantine File.
You can refer this article for the steps : https://support.avg.com/SupportArticleView?urlname=Use-AVG-Quarantine
Hi Eric,
We are sorry to hear this.
We will help you to resolve the issue.
AVG password cannot be changed by any other application or program.
However, we won't be able to reset the password. We have to uninstall the program using the AVG Clear tool and reinstall it again.
Use the following link for downloading the AVG Clear tool https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
Run the file and when you get AVG clear window loading, you will get a prompt with Yes and No option. Click on "No" and then select "Uninstall" to proceed with the removal.
Restart the PC when the prompt appears and then install AVG Internet security as mentioned in this article https://support.avg.com/SupportArticleView?urlname=Install-AVG-Internet-Security
Keep us posted.