Hi Joann,
We are sorry to hear this.
This isn't the expected behavior. We will help you to sort out the issue.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us
Why have I been downgraded & lost my ultimate security features? Now I have been notified that I have just basic protection. Why do I not have full protection when I payed $89.99 for 10 devices for 1 year? Now it's telling me to upgrade. Don't I already have full protection? Please advise! Order# 84397292800
Hi Joann,
We are sorry to hear this.
This isn't the expected behavior. We will help you to sort out the issue.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us