AVG seems to be a scam

So the 10 day free trial of Tune Up started Aug 6th billed my credit card the same day.  I went to unsubscribe and it says I can still use the service through Aug 6, 2022 but there's a 30 day money back guarantee for all billings.  So I go to support to start working on that and get this:

Scam?  I had been using AVG for a few years but am done like dinner now.  Please help me obtain a refund on the credit card and cancel all subscriptions forever.  Thank you.

Hi Sandra,

This isn't the experience we want you to have. We'd like to help you with your refund request through this channel. 
As it isn't recommended to share the product details over this post, we've sent you an email regarding it.
Please check & revert to us for further queries.

Hi Sandra,

This isn't the experience we want you to have. We'd like to help you with your refund request through this channel. 
As it isn't recommended to share the product details over this post, we've sent you an email regarding it.
Please check & revert to us for further queries.