Hello Z Dan,
I'm sorry to hear about this. This might be because of conflicting security program or any windows updates. So I request you to reinstall AVG Internet Security program using AVG Remover/AVG Clear tool. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version. (1/2)
Dan, sorry for the delay in reply. I have sent you an email, please follow the email steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution.
Hi, I have just completed the sys info collect & send. Hope it reaches you. Thank you!
@ Jesse Clarke
Jesse, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello,
I am running AVG Internet Security on Windows 10 (enterprise) and whenever I hit Settings the popup stretches from the top of the desktop to the bottom, all just black and freezes… have to "kill the process" eventually.
Anyone else seen this? Any ideas what might be causing it… I tried reinstall, after complete uninstall, no go. Still happens.
Thx. Zdan.
Hello Z Dan,
I'm sorry to hear about this. This might be because of conflicting security program or any windows updates. So I request you to reinstall AVG Internet Security program using AVG Remover/AVG Clear tool. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version. (1/2)
I have uninstalled and reinstalled several times. I have used the AVG remover tool and reinstalled. Nothing has changed, I cannot access the settings menu.
@ Jesse Clarke
Jesse, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Here's a bit about the pc I have the avg internet security issue on.
- windows 10 enterprise, latest update
- intel i7 2700k on asus gene3 board
- samsung nvme 950pro 256gb sys bootable
- intel 480gb ssd
No other anti virus or firewall products installed and/or running.
I tried the chat support and they asked me to uninstall and reinstall, which i had already done beforehand.
The person who created this post was emailed the solution, i would appreciate it if i could receive the same solution.
Thank you for providing us the screenshot. Please run AVG repair http://avgclick.me/RepairAVG from your computer control panel and check if that fix the issue.
If you face any difficulties, please get connected with our chat support https://support.avg.com/support_tech_chat and they will assist you further.
Jessie, I am sorry to hear that the issue persists. This issue might have caused if you have the older version of AVG installed. Please remove and reinstall AVG in your computer and check if that fix the issue.
Hello Z Dan,
I really appreciate your efforts in resolving this issue. I have forwarded this case to our senior team. We will contact you once we receive a reply.
Best regards,
Alok.
Thank you. We have successfully received the data and the case has been escalated to the senior team. They will analyze this error logs and soon contact you through email with a solution.
Jesse,
The screenshot you uploaded is visible on this thread now. If it is a paid version of AVG that you are using, please get in touch with our technical support team ( http://avgclick.me/AVGtechnical ) for further assistance regarding this issue.
I have ran the repair but that did not fix the problem. What is the solution to this issue?