Hello Mary,
Sorry for the inconvenience caused.
We request you to contact our Mobile team regarding this.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in all of the details and at the bottom you will get the option to get "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
This morning I had a notification on my phone, a samsung galaxy S7 edge, for AVG security, so I opened it and I paid for a 1 year subscription. When I was setting up the security, and what i wanted to be able to do, if it was lost or stolen, I selected that I wanted to be able to remotely wipe the device. The second I selected that, my phone shut off and has been wiped. Now I can't get into my phone. It says to please log in, using an account that was previously on the device. It looks like the phone was stolen and I tried to wipe it. There was no "you are wiping your device" or "are you sure?" message, just BAM, everything is wiped. It's ruined my entire day, it messed up a lot of things for me at work, which a lot of people rely on me for. I am absolutely LIVID! Please help!
Hello Mary,
Sorry for the inconvenience caused.
We request you to contact our Mobile team regarding this.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in all of the details and at the bottom you will get the option to get "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.