AVG Shields will not turn on. Why?

AVG Protection
3

Hello Patricia,
Thank you for contacting AVG Community Support.
We are really sorry to know that AVG Shields are not turning ON. Please accept our sincere apologies for the inconvenience caused. We'll certainly check and help you out.
This is not an expected behaviour of AVG. In this regard, we would request you to repair AVG Internet Security and check.
To repair the AVG Internet Security app, just follow these steps:
Click on Windows+ R and Search for appwiz.cpl
Locate AVG Internet Security and click on it 
Click on Change
When the AVG Setup wizard appears, click on the Repair option
Restart your device - don’t miss this step!
Please revert us back, if you are still facing the issue or any assistance.
We will help you to resolve the issue.

2

Hello Patricia,
Thank you for contacting AVG Community Support.
We are really sorry to know that AVG Shields are not turning ON. Please accept our sincere apologies for the inconvenience caused. We'll certainly check and help you out.
This is not an expected behaviour of AVG. In this regard, we would request you to repair AVG Internet Security and check.
To repair the AVG Internet Security app, just follow these steps:
Click on Windows+ R and Search for appwiz.cpl
Locate AVG Internet Security and click on it 
Click on Change
When the AVG Setup wizard appears, click on the Repair option
Restart your device - don’t miss this step!
Please revert us back, if you are still facing the issue or any assistance.
We will help you to resolve the issue.

1

I have a new computer and when I try to turn on the Shields, they will not turn on.  How can I rectify this?