AVG shows firefox as out of date

General discussion
9

Thank you for your patience Colin,
The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Antivirus free. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install AVG Antivirus Free.
Regards,
Alok.

8

Hi, Colin.
May I know which AVG program reports this? Could you provide a screenshot (http://avgclick.me/getscreenshot) of this alert? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

I have the current version of Firefox installed but AVG tells me this is out of date software

2

Thank you seems to have worked fine

3

screenshot
It is AVG free edition

5

Hi, Colin.
May I know which AVG program reports this? Could you provide a screenshot (http://avgclick.me/getscreenshot) of this alert? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

6

You're most welcome Colin,
I'm glad to hear that the issue has been resolved. Feel free to contact us again if you need any further assistance.
Cheers,
Alok.

7

Thank you for your patience Colin,
The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Antivirus free. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install AVG Antivirus Free.
Regards,
Alok.

4

Thank you for the information.
Let me check this with my senior team and get back to you.
Your patience is much appreciated.