AVG slowing down the loading of images onto my emails

General discussion
5

Hello James, 
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
Ensure to check that you have the latest version of AVG.
Please check to update AVG. Refer the below given link to know about updating AVG | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=update-avg-antivirus&q=updating+AVG+Internet+security&supportType=home)
After the update, restart your PC and check the loading of images. Please let us know if it helped.
Awaiting your response.

1

HI,
I have found recently that when I click and drag images  from an internal file into my outlook emails, they are taking a long time to load. If I have more than 5 images attached, it can take up to 30 seconds for the email to go into the outbox. I switched the AVG email shield off, and everything worked smoothly, no problems. So my question is, why is this happening, and how can I stop it? the images are all small, so that is not the issue. all generally less than one MB. any ideas?

4

Hi Kishore,
Thanks very much for your response. I have done what you said, and it has improved a bit, I think, but it is still much slower than it used to be. I checked on my wife’s laptop as well, and hers is slow with the same issue, draging images onto email. We both use the same AVG.
If there is anything else you can suggest to help, that would be great.
Yours aye,
James

2

Hello James, 
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
Ensure to check that you have the latest version of AVG.
Please check to update AVG. Refer the below given link to know about updating AVG | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=update-avg-antivirus&q=updating+AVG+Internet+security&supportType=home)
After the update, restart your PC and check the loading of images. Please let us know if it helped.
Awaiting your response.

3

We appreciate your efforts in working towards fixing the issue, James.
Would you be so kind to let us know the operating system installed on your device?
Meanwhile, please check & ensure that you use the latest version of Outlook/AVG.