To save time for the next person who sees a number after the word "device" in the Locate text, it is the number of minutes that have elapsed since the device being sought for LOCATE responded. The text block has a scroll bar, and if you scroll down you will find the next word on the new line after the number is "Minutes".
Such a simple answer that is required for a page design factor.
I finally really comprehend that even though I was on a WIn10 machine on AVG, and that PC showed the AVG Unlimited ZEN error messages, I was to delete the autofill "Windows 10", and enter "Android".
Just like you said in the following text:
Did you select the Operating System as "Android"?
You will get the email option only if you select the Operating System as "Android".
Our Mobile support team will contact you as soon as possible via email.
Thank you.
So I did, got instructions, forwarded mobile device screenshots to the Mobile Support rep, with the following reply:
"Please be informed that after checking your recent two screenshots there is no problem occurs in anti-theft feature. If you will see any error in anti-theft feature then please provide that screenshot to us. It will help us to understand the issue you are facing trouble with."
So I am back to the AVG Windows support team, and refer you to the error messages from my Win10 AVG Unlimited ZEN page previously submitted.
I offer these observations that may help you help me:
1) All four devices linked through ZEN are loaded with AVG Antivirus Pro and our one single AVG account.
2) All four devices have successfully responded to "Locate" and "Shout" as long as they are inside our home.
3) The first three were linked in November 2016, and the new one on March 18 2017 (in case software updates in the intervening time had an impact).
4) I was watching the "Locate" process on successive attempts for each of three devices in our home: Zenfone 3 "could not locate"; Rugby "Device location is based on Location received from device 5, the 2, then 0; Galaxy S3 "Device location from device 4"; Zenfone 3 "could not locate"; then Zenfone 3 (3rd try) "Device location received from device1, then after a few seconds "from device 0".
I do not know what devices are being referred to as 5, 2, 4, 1 and 0. The technology of location is beyond my knowledge, but for reference the Galaxy S3 does not have a SIM card at this time, so telephone would be limited to 911 Emergency only.
AVG sells systems. If Windows Support cannot help, and Mobile Support cannot help, is there an AVG Support Team that addresses issues linking these two, or specifically supports Anti-theft?
What should my next steps be? I need to know that Antitheft will work if and when circumstances require.
Thank you,
Dave Kelly
Hello David,
We regret for the inconvenience. You can enter the description by selecting the Operating System as Android and then fill the form . Our AVG Android support team will contact you via email soon.
Thank you.
David, Just done an Android test submission on (http://avgclick.me/AVGtechnical) & with 'Yes' for 'Are you currently using any paid/trial AVG products?' & was offered 'Submit your issue, and we’ll answer you via email'.
AVG Guru
Oh shucky heck, Alan…there is no "email option" on the form that starts "Are you currently using any paid/trial AVG products". Nowhere on the page. You just proved my point that AVG Support Community people do not know that there is an absence of communication on the interface between AVG for Windows and AVG for mobile.
So I uninstalled AVG Security and AVG Unlimited (Zen) on or PCs. I was so dissatisfied with AVG on their Zen product that I spent almost $100 for a competitor's product. Stupid me! I had searched reviews and comparisons, and it was only the purchase that I determined that the evaluation websites were false or a scam, and likely so was that anti-virus software.
I hastily uninstalled it too, and re-downloaded AVG Internet Security (for 3 PCs) from the AVG website.
But not that wretched Unlimited with Zen. I had trusted my in-home testing that the Anti-theft service worked, but I never thought to have someone take our mobile devices outside our home and re-verify the Anti-theft Locate and Shout worked "away". It did not, and we are now permanently missing a Samsung Galaxy S2 tablet that was left behind at an artist workshop. Not to be fooled again, we went through the "home and away" testing with other Android devices, and "away" does not work. And I am also now convinced that there is no Mobile Support Team…or they all quit when it became clear that some of the most important advertised functions of ZEN did not work.
It is only because of my ten-year plus positive experience with AVG Security that I am still a customer. For now!!!
Sincerely, and still disappointed,
David A Kelly
Hello David,
Did you select the Operating System as "Android"?
You will get the email option only if you select the Operating System as "Android".
Our Mobile support team will contact you as soon as possible via email.
Thank you.
Has AVG created a huge new problem with software introductions in late 2016?
I have been a satisfied AVG customer for at least 10 years until I added AVG Unlimited with ZEN manager in November 2016. I have had one issue after another since then. The communication interface between my Windows 10 AVG Unlimited base and my other two PCS and my four Android devices are seldom in synchronization. No sooner do I get everything "working" than I get error messages on my Win10 PC regarding these Android devices. 1) My oldest phone has been "updating Anti-Virus definitions for over 10 hours. 2) My Samsung Galaxy Tab S2 tablet that had confirmed response to Anti-theft via Locate and Shout, and is now missing, does not respond to Anti-theft. 3) Our brand new ASUS Zenfone3, commissioned to work in all ways and on AVG Pro March 18th and 19th, tested to respond to Anti-theft Locate and Shout several times over the last two days, now fails to respond to Anti-theft. It has been confirmed to respond to phone and text messaging.
I had previously tested these devices inside our home, and each responded to Locate and Shout, but I had never thought to find out if they responded when they were somewhere else. A few minutes ago, I put my oldest phone in the farthest corner of our yard, and Anti-theft found it. I wish it were so for our newer, more costly devices!
That contact form does not work.
After filling out all the details, now aboiut the seventh time, it gives only two choices: telephone support, or Online Chat. And the associated request number is valid for only 60 minutes. After following this sequence several times, I have found positively that the responding support person will say that support for mobile devices is availble only by email. That means that neither of the two choices will get any help. Support people will also say that they only help Windows AVG software.
There is no support for the interface between Windows/Zen and mobile AVG apps. Support persons are totally overwhelmed by calls from people with issues, and can do nothing because the Zen software was released with too many faults to function.
I want my good old reliable AVG Security back.
Hello David,
Please accept our sincere and unreserved apology for any inconvenience this may have caused you. Not to worry, we will certainly assist you with resolving your issue. Please click on the following link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Android_AVG_Antivirus_Pro and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Thank you.
Oh yeah…there is no "email option". It is either online Chat or telephone!!!
To save time for the next person who sees a number after the word "device" in the Locate text, it is the number of minutes that have elapsed since the device being sought for LOCATE responded. The text block has a scroll bar, and if you scroll down you will find the next word on the new line after the number is "Minutes".
Such a simple answer that is required for a page design factor.
Hi David,
We sincerely apologize for the delay and inconvenience caused. Upon checking your case history, we see that your case has already been escalated to Senior team, please be informed that the issue analysis is in progress. We appreciate your patience and understanding in this matter. Thank you.
Hello Sreedevi,
I am a slow learner.
When I filled out the form, AVG automatically filled in the Operating Sytem as being Windows 10, because that indeed was the operating system on the PC I was using to fill out the form, and the error messages I was questioning were on the Windows PC.
Now I understand that I was to enter the operating system of my various Android devices. There were a number of choices, but my AVG Antivirus Pro was not one of them. The closest were "AVG Antivirus for Android" and "AVG Zen for mobile". Not any "Pro" there!
What was I supposed to choose?
Cheers,
Dave Kelly
Hello David,
Please accept our sincere and unreserved apology for any inconvenience this may have caused you. Not to worry, we will certainly assist you with resolving your issue. Please click on the following link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Android_AVG_Antivirus_Pro and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Thank you.