AVG software causing Capital One statement from loading to my desktop How do I disable and test?

General discussion
3

Hello Wes,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We're glad to look into this and help you.
Since you've turned off the AVG programs and check the status, AVG might not cause this issue. Nonetheless, to confirm and help you with a possible solution, we've sent you an email that additional support.
Please check and revert to us.
Thank you for your understanding.

1

Capital One is claiming that AVG software is the reason I can't download my monthly statement. This has occurred for two months now.  I tried disabling AVG VPN, AVG Tuneup, AVG Internet Security, and AVG Tracking and that does not solve the problem.  Anyone else having this same problem?  Capital One cannot even tell me which AVG program is the problem.  
AVG please respond and answer what is going on???

2

Hello Wes,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We're glad to look into this and help you.
Since you've turned off the AVG programs and check the status, AVG might not cause this issue. Nonetheless, to confirm and help you with a possible solution, we've sent you an email that additional support.
Please check and revert to us.
Thank you for your understanding.