Avg software not protected

Hello Ian,

I am sorry for the inconvenience caused.
I request you to get our additional support in fixing this issue for which an email instruction has been sent.
If the email is not found in inbox do check in spam and junk folders once.

I have avg security on laptop with avg interface icon on desktop. Now I also have a avg dashboard icon from last night. When I open interface icon states software is not protected. But when I open interface icon states all is protected! When I go on to internet and try and connect with e.g BBC web site advised that "cannot securely connect". What's changed, cannot fix unprotected software problem due to unfinished auto state repair, connection is off-line!

Hello Ian,

I am sorry for the inconvenience caused.
I request you to get our additional support in fixing this issue for which an email instruction has been sent.
If the email is not found in inbox do check in spam and junk folders once.