AVG software says router is dangerous due to weak password

AVG Protection
6

Hi Rick,
To understand that situation better, please provide me a screenshot of the message.
Here is a link with the steps to create a screenshot: http://avgclick.me/getscreenshot .
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

7

Notification screenshot showing issue with MyNet reported by AVG

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I am still waiting for a response. When I posted the screenshot it didn't appear so I could see it. This is why I asked for an email address to send the remaining screenshots.  I am trying to send another screenshot along wth this message, but I am hoping for a response back from you so I can send the remainng screenshots so you will have a better understanding as to the issue I am encountering, Weak router password screenshot

9

Rick, 
Yes, we received the screenshots from you. I would like to inform you that our Android mobile support team has sent you the email steps to follow on  23 September, 2017. I request you to attach those screenshots in that email so that concern team will have a look at it and get back to you with a resolution. Thank you!

1

The notification shown points to a weak admin password for my Wi-Fi router. The password for both the NETGEAR and Comcast uses upper and lower case letters, numbers and special characters and are of sufficient length ( greater than eight characters).  The Wi-Fi passwords for both the 2.4 and 5 GHz are significantly longer. The SSID has been renamed to something generic.

The information provided by AVG is not detailed enough as the problem can't be what is being shown. I have changed passwords and it has not resolved the issue.  I have rebooted both devices without success in resolving the issue.

I am using AVG Antivirus version 6.5.3-316337-0a68d2c.

5

I am still waiting for a response. When I posted the screenshot it didn't appear so I could see it. This is why I asked for an email address to send the remaining screenshots.  I am trying to send another screenshot along wth this message, but I am hoping for a response back from you so I can send the remainng screenshots so you will have a better understanding as to the issue I am encountering, Weak router password screenshot

2

I typed my initial entry to the support community and then lost it so I had to re-enter. My error wasleaving off that the AVG product was being run from my Android phone. not my desktop computer. Hopefully, you can provide me with instructions so I can get you the necessary information.

4

Rick, 
Yes, we received the screenshots from you. I would like to inform you that our Android mobile support team has sent you the email steps to follow on  23 September, 2017. I request you to attach those screenshots in that email so that concern team will have a look at it and get back to you with a resolution. Thank you!

3

Hello Rick,

Thank you for providing the screenshot.
I see that one of our mobile team agent has replied to your email regarding this issue.
Please check for the email and to get further assistance please reply to the same email without changing the subject of it.