Hello Dawn,
We are sorry to know that the scan stopped working. This issue is caused due to an recent conflict with Windows Update. This issue will get permanently fixed with next Windows update. Temporarily, to fix this issue, we suggest you to uninstall and reinstall the Visual c++ redistributable file from your computer. Please click on this link to download and install this file https://www.microsoft.com/en-us/download/details.aspx?id=30679 . Feel free to contact us for further query regarding AVG.
Thank you
Desktop operating system Windows 10. Have had AVG Free Protection installed for many years now & this has NEVER happened before. AVG updated & run several times per week. Repair suggestions welcome! Thank you.
Hello Dawn,
We are sorry to know that the scan stopped working. This issue is caused due to an recent conflict with Windows Update. This issue will get permanently fixed with next Windows update. Temporarily, to fix this issue, we suggest you to uninstall and reinstall the Visual c++ redistributable file from your computer. Please click on this link to download and install this file https://www.microsoft.com/en-us/download/details.aspx?id=30679 . Feel free to contact us for further query regarding AVG.
Thank you