Hello Christine,
We understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you have installed in your pc? also provide us the screenshot of the issue so that we are happy to assist you better. To stop the running installation please follow the below steps :
- Make sure that no other installation is running on your computer. If you discover another installation is in progress, please wait for it to finish and retry the update later.
- Press simultaneously Ctrl+Alt+Delete keys on your keyboard.
- On the next screen, click on Task Manager.
- In Task Manager, on Processes tab, look for an item called "Windows installer" or "msiexec.exe".
- Left-click the "Windows installer" to select it and then click End task button in bottom right corner of the Task Manager window.
I try to fix by updating but it continues to say that it detectes running instulation. Please give advise on what to do.
Hello Christine,
We understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you have installed in your pc? also provide us the screenshot of the issue so that we are happy to assist you better. To stop the running installation please follow the below steps :
- Make sure that no other installation is running on your computer. If you discover another installation is in progress, please wait for it to finish and retry the update later.
- Press simultaneously Ctrl+Alt+Delete keys on your keyboard.
- On the next screen, click on Task Manager.
- In Task Manager, on Processes tab, look for an item called "Windows installer" or "msiexec.exe".
- Left-click the "Windows installer" to select it and then click End task button in bottom right corner of the Task Manager window.
We understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you have installed in your pc? also provide us the screenshot of the issue so that we are happy to assist you better. To stop the running installation please follow the below steps :
- Make sure that no other installation is running on your computer. If you discover another installation is in progress, please wait for it to finish and retry the update later.
- Press simultaneously Ctrl+Alt+Delete keys on your keyboard.
- On the next screen, click on Task Manager.
- In Task Manager, on Processes tab, look for an item called "Windows installer" or "msiexec.exe".
- Left-click the "Windows installer" to select it and then click End task button in bottom right corner of the Task Manager window.
- A prompt will appear to confirm the action. Click End task again.
- If there are more instances of "Windows installer" or "msiexec.exe" displayed in the Task Manager window, please repeat the steps 5 and 6 for all of them.
- Return to AVG and run the update again.
Please feel free to contact us for any further assistance. Thank you.
- If there are more instances of "Windows installer" or "msiexec.exe" displayed in the Task Manager window, please repeat the steps 5 and 6 for all of them.
- Return to AVG and run the update again.
Please feel free to contact us for any further assistance. Thank you.