Hello Maureen,
If you have any admin issue with the Windows, then it is not because of our AVG program.
You are having inactive components for your AVG program and it is a AVG issue. We request you to completely reinstall the program once.
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
I had a new HDD installed. I am sure I was able to use AVG afterwards, but only once. I have a problem with the new HD not recognizing that I am an administrator. This may be causing the issue with AVG. When I open AVG it says "There are no active components." All the green options have an orange banner that says "unknown" and if I select anthing it says "An error occurred when saving the configuration: Connection is off-line." Any ideas what I should do? I don't know if I will e able to reinstall since I cannot figure out how to make it recognize that I have admin authority.
Hello Maureen,
If you have any admin issue with the Windows, then it is not because of our AVG program.
You are having inactive components for your AVG program and it is a AVG issue. We request you to completely reinstall the program once.
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
- Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
Upon checking your record, I see that you have purchased the license for AVG Internet Security.
To download, install and activate AVG Internet Security program please follow the instructions mentioned in the following article: http://bit.ly/1DXPL5z .
Please feel free to contact us should you need any assistance.
Unfortunately the admin issue causes an error when I try to run AVG_remover.exe. And I suspect this means I won't be able to redownload AVG either. I will continue to try to get admin back before trying this. Thanks.