Hello Lori,
We're sorry to hear that you're facing this issue, we regret the inconvenience this may have caused.
We will certainly look into it and help you.
Could you please mention the name of the AVG program in which you're facing this trouble? Please clarify whether the AVG Scan stuck while it running.
We'd recommend you to uninstall if any other conflicting antivirus/ cleaner applications installed on your computer, repair the concerned AVG program, restart and check the status.
Repairing AVG program.
Thank you.
My subscription just renewed and at about the same time AVG stopped working. No errors or any indication of why but it no longer can scan it just sits there doing nothing saying that it's working.
Hello Lori,
We're sorry to hear that you're facing this issue, we regret the inconvenience this may have caused.
We will certainly look into it and help you.
Could you please mention the name of the AVG program in which you're facing this trouble? Please clarify whether the AVG Scan stuck while it running.
We'd recommend you to uninstall if any other conflicting antivirus/ cleaner applications installed on your computer, repair the concerned AVG program, restart and check the status.
Repairing AVG program.
Thank you.
There are no other antivirus or cleaner programs other than AVG Cleaner.
This is regarding AVG Antivirus Pro. Everything looks normal until I try to scan or remove junk. The screen says "no issues so far" and 0%, and it just stays like that.
Appreciate your efforts in working towards fixing the issue, Lori.
Please let us know the operating system of the device in which you're experiencing this issue & restart the device once to check if it helps.
AVG Cleaner is doing the same thing