Hello Stuart,
I understand the inconvenience. Are you trying to install AVG Antivirus free? I don't see an active products under your AVG account. To install AVG Free, please run the AVG Clear tool mentioned in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product . After uninstalling, refer this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free to install AVG Free.
Everything fine till turned on pc today. Got message in AVG pop up AVG is not able to recognise your licence number.
Tried uninstall AVG then went to your site to DL free version. Not aware I had updated to a trial version. DL freee.exe and extraction of files begins. Nothing further happens till error message oxe001f98d appears Installation already in progress, current used product
Stuart, it seems that AVG older version traces are present on your computer. Please follow the article provided in the previous post to run AVG clear Tool first and then AVG Remover tool. After the restart, install AVG Free on your PC. If you get any error message when trying to uninstall or install the program, please share the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot)of the same to assist further.
Hello Stuart,
Thank you for reaching us with your concern. Yes, you can delete the AVG Remover folder from C drive.
Best regards,
Alok.
To finish above message
current used product does not support this application please uninstall AVG
Add remove progs does not show AVG installed but show hidden icons shows AVG. When you click on this I am back to the Not able to recognise licence number message
Hello Stuart,
I understand the inconvenience. Are you trying to install AVG Antivirus free? I don't see an active products under your AVG account. To install AVG Free, please run the AVG Clear tool mentioned in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product . After uninstalling, refer this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free to install AVG Free.
You're most welcome Stuart,
I'm glad to hear that the issue has been resolved. Feel free to contact us again if you need any further assistance.
Best regards,
Alok.
Hi
Just noticd I now have a folder on my hdd AVG_Remover with some txt files in it.
Can this now be removed?
Thanks
Stuart
Stuart, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru