Do I need to uninstall AVG before I do this? I used AVG all last year and it worked fine. I did have to do this same thing once but it worked that time and now it won't work. Help :(
Joan, Have a look @ this article (http://avgclick.me/1JogV8H).
AVG Guru
All of a sudden this morning my computer is saying AVG protection is turned off but when I try to turn it on nothing happens. When I click on AVG to show everything that is supposed to be protected it is saying THERE ARE NO ACTIVE COMPONENTS and under each thing it's supposed to be protecting it's saying UNKNOWN. I hit scan and nothing happens. Any ideas what is going on? Thank you. Joan
Do I need to uninstall AVG before I do this? I used AVG all last year and it worked fine. I did have to do this same thing once but it worked that time and now it won't work. Help :(
Joan, Have a look @ this article (http://avgclick.me/1JogV8H).
AVG Guru
Alan, if I'm not mistaken I used
How to Remove AVG? Download Uninstall / Removal Tool
I couldn't swear to it though. I know I had to choose the 64 bit for Windows 7. I'm almost positive that is the link I used…
Thanks. Joan
I tried that about 3 times and it gets about 2/3 of the way and then it says I don't have access to stop the Firewall. ??? not sure what that means. I'm getting very frustrated and I'm about to ask for a refund since it hasn't been 30 days. The error message told me to click on this link for answers and when I did AVG said there were no answers to that message and I needed to pay them 19.95 to have a professional to set up and install it properly. It's been working fine and I'm sure not going to pay more money for it. Thanks for answering. 