AVG stopping labtech loading

General discussion
8

Hello Phil,
We certainly understand your concern. We have sent you an email to get connected to our remote team to resolve this issue without any hassle.
Please feel free to contact us for any further assistance. Thank You.

5

Hello Phil,

I apologize for the inconvenience caused to you. In order to analyze the root cause of the issue the only best possible solution is remote support. So, I request you to contact our remote team to resolve your issue.

Feel free to get back to us for any further assistance.

Thank you.

6

Hello Phil. Sorry to hear about the inconvenience caused. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1)Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2)Run the downloaded tool.
3)Click Accept to confirm the license agreement, and then click Continue.
4)Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5)Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information. Please feel free to contact us for further assistance. Thank you.

1

Hi

I have a program called labtech running on my windows 10 system with AVG internet security.
While AVG is installed the labtech program takes 20 minutes to open (should be seconds) I have tried reinstalling AVG and adding labtech folder to the exception list, all have failed to resolve the issue.

Any ideas?

Phil.

2

Hello Phil,
We certainly understand your concern. We have sent you an email to get connected to our remote team to resolve this issue without any hassle.
Please feel free to contact us for any further assistance. Thank You.

3

Hello Phil,

I apologize for the inconvenience caused to you. In order to analyze the root cause of the issue the only best possible solution is remote support. So, I request you to contact our remote team to resolve your issue.

Feel free to get back to us for any further assistance.

Thank you.

4

Hi

Been doing a bit more with this and if i disable the AVGIDSAgent everything works fine.

Regards
Phil.

7

Hello Phil, sorry for the inconvenience caused. Have you tried adding the entire folder of the labtech program to the AVG's exception?