Hello Madeline,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
It might be the traces of the free antivirus still present in your PC.
Does your PC's control panel still mention about the free antivirus?
If there is no information about it, then check your PC's C drive Program Files folder and see if you notice any folder related to your free antivirus.
If you have tracked it out do get back to us.
Awaiting your response.
Just installed avg, said it was stuck in passive mode because of a free antivirus i have so i put that one into passive mode but i still couldn’t disable passive mode on avg. I uninstall the free software and still can’t disable it, it’s grey indicating it’s not a choice but i can’t get proper protection without it and i’m not sure what else to do.
Thank you for writing us back.
We are happy to know that you got your soultion.
Feel free to contact us again.
Thank you.
Hello Madeline,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
It might be the traces of the free antivirus still present in your PC.
Does your PC's control panel still mention about the free antivirus?
If there is no information about it, then check your PC's C drive Program Files folder and see if you notice any folder related to your free antivirus.
If you have tracked it out do get back to us.
Awaiting your response.