AVG Sub renewed two amounts 08/11/23

Hello Hughie,
You've reached the AVG community support forum.
We regret the inconvenience this has caused you. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.

Thank you for your understanding.

Hello Hughie,
You've reached the AVG community support forum.
We regret the inconvenience this has caused you. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.

Thank you for your understanding.

DRI*AVG Technologies auto renewed on 08/11/23 two amounts
€61.99 and €93.99 but when I log into my unused Old AVG account it shows no subscriptions. 
Why would it take two amounts and then nothing shows on my avg login ? I could cancel the auto renewal but there is nothing there to cancel yet it took 2 auto payments. 
How do I contact AVG to refund the items?