AVG Subscription Activation

Hi,
I have AVG Internet Security, VPN and Tune Up.  I had forgotten to update after resubscribing in December/January.  I have just downloaded AVG Internet Security to upgrade, but it is still showing I only have the free version.  Similarly, with Secure VPN, when I try to activate, I keep getting asked to purchase the product - even though I already have.

What is going on?  Why can I not use the products that I have paid for?

Regards
Dave